Ethics and governance | Locale Learning

Creating a conflict resolution mindset

by | 26 October, 2021

Conflict in local government

Conflict is inevitable in the local government system. Local councillors regularly need to balance competing interests when making decisions for their communities. Often there are strong conflicting views about what should be done and councillors have a fundamental role in making decision in the best interest of the community, 

So what is your approach to resolving conflict? Innately, we all bring a particular style to conflict resolution.  Sometimes this can actually make the situation worse due to conflicting styles! What is more helpful is consciously developing a conflict resolution mindset. Here we share how to do just that.

What is a mindset?

Put simply, a mindset is a belief that orientates the way we handle situations – the way we sort out what is going on and what we should do. The psychologist, Carol Dweck, has made the term famous in the education world by creating the “fixed mindset” and “growth mindset” concepts:

  • Fixed mindset – You believe that your brains and talents are a given.
  • Growth mindset – You believe that your brains and talents can be developed through hard work and effort. That is shifting from the “I can’t do this”, to the “I can’t do this yet” frame of mind.

So, how can this mindset approach be applied to conflict?

What is a conflict resolution mindset?

In the context of disputes and conflicts, a mindset has a similar meaning – it is our approach to handling conflict and solving problems.

In that sense, it is similar to the philosophy behind the growth mindset. This is a mindset that gears us up for success in solving problems that come our way. We can believe that there is a solution to the problem – it just hasn’t been found yet! It is also a conscious way of problem solving. 

How to foster a conflict resolution mindset?

As well as the belief that the solution to the problem hasn’t been found yet, there are a few other key things you can do to foster a conflict resolution mindset:

1. Pay attention

First, pay attention! Humans have a tendency to avoid or bury conflict – this happens in our personal lives and in our work. So the first step is to be aware that there may be a conflict or dispute brewing or underlying the issue that you are dealing with. Once you are aware, you can take steps to address it.

2. Figure out the problem

Second, take some time to figure out what the problem actually is. Think about what the source or reason for the conflict or dispute may be – sometimes this is obvious. At other times it takes time to delve a little deeper into people’s interests and motivations. This steps includes time to explore the past – but it is important to not to get stuck there! It may also involve having difficult conversations and talking about the ‘elephant in the room’.

3. Focus on the future

Third, you must become future focused. If you get stuck in the past, this can lead to dead ends and circular conversations. As Tammy Lenski says – this is like being stuck on a hamster wheel! To get off the hamster wheel, you need to not only know the problem that you are dealing with, you also need to shift your focus to the future.

4. Practice empathy and shift your perspective

Fourth, to find solutions that are going to stick and actually solve the issue at hand, you need to take time to understand the interests and motivations of each person involved in the conflict, so that these are addressed in the solution. This requires you to put yourself in the other person’s shoes.

You should also go one step further – put yourself in the shoes of an innocent bystander or a third party to see what they might think. You don’t need to necessarily agree with the view of the person in those shoes, but it certainly helps to understand their perspective and this may even shift yours.

5. Stay open minded

Fifth, you need to keep an open mind. When your mind becomes fixed on a solution, this is when conflict becomes entrenched and positions become immovable. Having an open mind means being willing to consider all options to resolve the problem. It means being flexible and agile in your response to new ideas, even when these are not your own. A planner doesn’t need to have the “right” answer first thing, every time.

Try it next time you’re in a sticky argument

Next time you are in the middle of heated debate and strong opposing views, try adopting a conflict resolution mindset rather than getting bogged down in positional disputes. When you are under pressure to make a decision this may be the last thing on your mind. It can also be easy to fall back on unconscious and habitual ways of resolving conflict. So, pause, take a deep breath and take a moment to reflect on how to consciously solve the issue.

Want to know more?

Reach out to Emma Broomfield, Founder & Chief Educator, at Locale Learning. As a nationally accredited mediator, Emma offers one to one support to councillors who are dealing with difficult situations. 

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