Leading in the age of outrage
Public outrage is a natural response to situations that evoke fear, anger, or uncertainty within a community. Local councillors often find themselves in situations where they need to address these emotions and effectively manage public perception about a council decision or project. With the 24/7 nature of social media, this can sometimes feel like a full-time job.
On top of that, what the public may be outraged about may not necessarily match the likely impact or harm to the community. This can catch councillors off-guard and unprepared to effectively respond to outrage when it strikes. And we know that the longer that an issue persists, then the outrage is likely to increase. If it is completely ignored, then it can tip the council into a dysfunctional relationship with its community.
In our webinar with our resident planning & engagement expert, Cinnamon Dunsford, we unpacked this topic and what strategies you can use as an elected representative to manage outrage when it strikes. You can now watch this webinar on-demand or read on.
Outrage factors
Need support in managing community outrage?
Want to deep diver into conflict in councils?
Write your awesome label here.
On-demand webinar
Learn, lead & succeed
Subscribe now!
Thank you!